Hi Chris,
Post by Chris WillardHello Rt-users,
When I reply using the action menu the history is empty! Is this a bug
and is there a fix?
So we are on the same page:
reply = correspondence (this is part of RT, there is a dual name for a
"public" reply vs a private one (comment)).
To answer your question: Nope. Not a bug. A "reply" (from the Actions
menu) is a new message for the ticket history. You can reply to any
transaction (correspondence or comment) in the ticket display and get
that txn's contents quoted in your reply - so it looks like a reply to
an email. If you only ever reply via the ticket history of txns, then
your replies will always have the history quoted in the contents.
-m