Discussion:
[rt-users] Uncheck boxes to disable notifications to the listed recipients dont working in RTIR 4.0.0
Ģirts Mažonis
2017-02-09 08:02:52 UTC
Permalink
Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
requestors get that email. Under that recepirnt list is writen:
Uncheck boxes to disable notifications to the listed recipients *for this
transaction only*; persistent squelching is managed on the People page.

But seems it ignore uncheked boxes and send all time to all recipients.

OS: Ubuntu 16.04
RT: 4.4.1
RTIR: 4.0.0
Marcos Orallo via rt-users
2017-02-09 11:36:31 UTC
Permalink
Return-Path: <***@yahoo.es>
X-Original-To: rt-***@hipster.bestpractical.com
Delivered-To: rt-***@hipster.bestpractical.com
Received: from localhost (localhost [127.0.0.1])
by hipster.bestpractical.com (Postfix) with ESMTP id 86680240307
for <rt-***@hipster.bestpractical.com>; Thu, 9 Feb 2017 06:36:30 -0500 (EST)
X-Virus-Scanned: Debian amavisd-new at bestpractical.com
X-Spam-Flag: NO
X-Spam-Score: -1.999
X-Spam-Level:
X-Spam-Status: No, score=-1.999 tagged_above=-99.9 required=10
tests=[AWL=0.000, BAYES_00=-1.9, DKIM_SIGNED=0.1, DKIM_VALID=-0.1,
DKIM_VALID_AU=-0.1, FREEMAIL_FROM=0.001, HTML_MESSAGE=0.001,
RCVD_IN_DNSWL_NONE=-0.0001, SPF_PASS=-0.001] autolearn=ham
Authentication-Results: hipster.bestpractical.com (amavisd-new); dkim=pass
header.i=@yahoo.es
Received: from hipster.bestpractical.com ([127.0.0.1])
by localhost (hipster.bestpractical.com [127.0.0.1]) (amavisd-new, port 10024)
with ESMTP id Pc8EAPNh+tvO for <rt-***@hipster.bestpractical.com>;
Thu, 9 Feb 2017 06:36:28 -0500 (EST)
Received: from nm33-vm3.bullet.mail.ir2.yahoo.com
(nm33-vm3.bullet.mail.ir2.yahoo.com [212.82.97.108])
by hipster.bestpractical.com (Postfix) with ESMTPS id 7EA1024019B
for <rt-***@lists.bestpractical.com>; Thu, 9 Feb 2017 06:36:28 -0500 (EST)
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=yahoo.es; s=s2048;
t=1486640187; bh=qQ3BU5h+ifxIB8zlkYOdpDN1fIJGtgaqfojyTeOOPOk=;
h=In-Reply-To:References:From:Date:Subject:To:Cc:From:Subject;
b=cuESBYfYK0TFtG3rYQMEmdIUIWVX1FmqKqA4doxH3vvv37z7fNvI2MTh2swjaFHiutUqMcHyhq0N+pVmVLsJCmb5P8/OU7R6JGnbdqhdGXiK6vPfvjNlVat1kh9GrSlRJrTRnFDRuz9wDV31PiSOJ6uaBbra72GVrlX1PECjhxuaSF2vroE8d0I9awjrBX/yax+6bwnffUMc7yNaNoPGSRsdCjx5uDh/YEjZ3fWxMgICc9GcuSY0NRvp4qImWQeHZ+osIZr4iSFM6BI4WkT47IFKWSnbqUaZcZFJ9gfiiIKKvmF/4Pw6FN8dazfmPhVYJ5cwnNwtoiBGKFdKK3gPkw==
Received: from [212.82.98.62] by nm33.bullet.mail.ir2.yahoo.com with NNFMP;
09 Feb 2017 11:36:27 -0000
Received: from [46.228.39.106] by tm15.bullet.mail.ir2.yahoo.com with NNFMP;
09 Feb 2017 11:36:27 -0000
Received: from [127.0.0.1] by smtp143.mail.ir2.yahoo.com with NNFMP;
09 Feb 2017 11:36:27 -0000
X-Yahoo-Newman-Id: ***@smtp143.mail.ir2.yahoo.com
X-Yahoo-Newman-Property: ymail-3
X-YMail-OSG: gWOuMPEVM1lub83IwTEhW.D0PD2rxHo6Eus3HWHEfstJaNp
dm4hqqB0IIxMVahEwsc9fE8CqUHHkvqU59oIMmo1vpDEYY7xWP4oFo3JqRU.
bHK7Wv.v_U0scHR4HkheIE7iVc0B01MywWBqDvkSbQEhFt8GHmyFwFAxVV1g
wNcsCi0Wiz0UHM3LjqTMkL2Q5DEC1S8msd.sLuUdQTIFl_v.EZRnTsqYP5Bk
K6fAnjiqIbOJzFmcQ8w9O.SsFg7tKv2m28nqlLQO7T1bXHbFdJKJ9r6oQC66
8K2WmPNhB.BGffyUEBfapxYsr3P.jX2_U5vZaXeZpZe70tzf82Oz3.jneavx
YzQLQ6mjgzfM3tk1cS0xJPx5BN0nk_uhCkSINYhzb0Fu1Xoy8z37FdwD3aE8
blu6TyTD1fP0mgAsM0tqS6g9OV9jXf9mQO4Zb8_lmXQxctOb9KMzS1JtVmhs
GucuLbe1oAUVU2HuU0.nWTRSHTOgMF_AgaFXihtVaVybMrXs2AybUo03muBv
uZoZV5mDRrVP5YoGV8DYoZhksXF4gdDDwnQBeXyMeHesaAlHzkCp6
X-Yahoo-SMTP: EDbFuGaswBD7zaclPfDgfZ5ebFdy
Received: by mail-ot0-f173.google.com with SMTP id f9so682796otd.1
for <rt-***@lists.bestpractical.com>; Thu, 09 Feb 2017 03:36:26 -0800 (PST)
X-Gm-Message-State: AMke39k1S+8SiVGDzYGNiV8DzUVSC0dw9OWCX4AuS2+sMyHcq3qvW3bwwQbBS+PWD6RSftoF4nvqgo2zosvedg==
X-Received: by 10.157.21.19 with SMTP id u19mr1246044otf.229.1486640185984;
Thu, 09 Feb 2017 03:36:25 -0800 (PST)
MIME-Version: 1.0
Received: by 10.182.34.234 with HTTP; Thu, 9 Feb 2017 03:36:05 -0800 (PST)
In-Reply-To: <CAPfhVYRmUy4XKzGW93MqWqcD1U+***@mail.gmail.com>
References: <CAPfhVYRmUy4XKzGW93MqWqcD1U+***@mail.gmail.com>
From: Marcos Orallo <***@yahoo.es>
Date: Thu, 9 Feb 2017 12:36:05 +0100
X-Gmail-Original-Message-ID: <CANJKhMdG9Wj2PWCFAmq8U4vKSX5hsA_jy69Qawzgn=***@mail.gmail.com>
Message-ID: <CANJKhMdG9Wj2PWCFAmq8U4vKSX5hsA_jy69Qawzgn=***@mail.gmail.com>
Subject: Re: [rt-users] Uncheck boxes to disable notifications to the listed
recipients dont working in RTIR 4.0.0
To: =?UTF-8?B?xKJpcnRzIE1hxb5vbmlz?= <***@gmail.com>
Cc: rt-users <rt-***@lists.bestpractical.com>
Content-Type: multipart/alternative; boundary=94eb2c1917c031d4220548176484

--94eb2c1917c031d4220548176484
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

Hi Girts,

Make sure you are not suffering this bug:
<https://issues.bestpractical.com/Ticket/Display.html?id=3D32290>

Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.
Post by Ģirts Mažonis
Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay a=
ll
Post by Ģirts Mažonis
Uncheck boxes to disable notifications to the listed recipients *for this
transaction only*; persistent squelching is managed on the People page.
But seems it ignore uncheked boxes and send all time to all recipients.
OS: Ubuntu 16.04
RT: 4.4.1
RTIR: 4.0.0
--94eb2c1917c031d4220548176484
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div><div>Hi Girts,<br><br></div>Make sure you are not suf=
fering this bug:<br>&lt;<a href=3D"https://issues.bestpractical.com/Ticket/=
Display.html?id=3D32290">https://issues.bestpractical.com/Ticket/Display.ht=
ml?id=3D32290</a>&gt;<br><br></div><div>Have you checked the logs for the t=
ransaction? If you have Debug logging enable, you should be able to see whi=
ch recipients were squelched.<br></div><div><br></div></div><div class=3D"g=
mail_extra"><br><div class=3D"gmail_quote">2017-02-09 9:02 GMT+01:00 =C4=A2=
irts Ma=C5=BEonis <span dir=3D"ltr">&lt;<a href=3D"mailto:***@gma=
il.com" target=3D"_blank">***@gmail.com</a>&gt;</span>:<br><block=
quote class=3D"gmail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc=
solid;padding-left:1ex"><div dir=3D"ltr">Hey,<div>I have problem with RT (=
4.4.1) and RTIR (4.0.0)</div><div>Situation: when replay on incident report=
. Report have two or more requestors. If i uncheck all and leav only one fr=
om that list on replay all requestors get that email. Under that recepirnt =
list is writen:</div><div>Uncheck boxes to disable notifications to the lis=
ted recipients <b>for this transaction only</b>; persistent squelching is m=
anaged on the People page.</div><div><br></div><div>But seems it ignore unc=
heked boxes and send all time to all recipients.</div><div><br></div><div>O=
S: Ubuntu 16.04</div><div>RT: 4.4.1</div><div>RTIR: 4.0.0=C2=A0<br></div></=
div>
</blockquote></div><br></div>

--94eb2c1917c031d4220548176484--
Ģirts Mažonis
2017-02-09 13:10:40 UTC
Permalink
Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and from
two recipients uncheck one i get only one email not to as from INCIDENT
REPORT QUEUE. All setup is default.
Hi Marcos,
I think this is not that case, because if I reply on GENERAL QUEUE and
from two recipients uncheck one i get only one email not to as from
INCIDENT REPORT QUEUE. All setup is default.
Post by Marcos Orallo via rt-users
Hi Girts,
<https://issues.bestpractical.com/Ticket/Display.html?id=32290>
Have you checked the logs for the transaction? If you have Debug logging
enable, you should be able to see which recipients were squelched.
Post by Ģirts Mažonis
Hey,
I have problem with RT (4.4.1) and RTIR (4.0.0)
Situation: when replay on incident report. Report have two or more
requestors. If i uncheck all and leav only one from that list on replay all
Uncheck boxes to disable notifications to the listed recipients *for
this transaction only*; persistent squelching is managed on the People
page.
But seems it ignore uncheked boxes and send all time to all recipients.
OS: Ubuntu 16.04
RT: 4.4.1
RTIR: 4.0.0
Loading...