[rt-users] Default Value for User Custom Fields

Discussion:

Woody - Wild Thing Safaris

2017-03-02 19:46:45 UTC

Hi RT Folks,

Am i missing something? I see no option to select a "default value" for
"select one value" type custom fields if they are of lookuptype RT::User?

i tested and if it's RT::Ticket - default appears, but RT::User - that
input field has disappeared?

w.
--
-----------------------

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Paris - April 24-26, 2017

Matt Zagrabelny

2017-03-02 20:44:38 UTC

Permalink

What version of RT are you using?

-m

On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris

Post by Woody - Wild Thing Safaris
Hi RT Folks,
Am i missing something? I see no option to select a "default value" for
"select one value" type custom fields if they are of lookuptype RT::User?
i tested and if it's RT::Ticket - default appears, but RT::User - that input
field has disappeared?
w.
--
-----------------------
Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.
UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Paris - April 24-26, 2017

---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Paris - April 24-26, 2017

Woody - Wild Thing Safaris

2017-03-03 07:46:34 UTC

Permalink

sorry, 4.4.0

Post by Matt Zagrabelny
What version of RT are you using?
-m
On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris

--
-----------------------

Richard Wood (Woody)
Managing Director
Wild Thing Safaris Ltd.

UK: 2B Habbo St, Greenwich, London
Dar es Salaam: 5 Ethan St, Mbezi beach
Arusha: 3 Ebeneezer Rd, Njiro
PO BOX 34514 DSM
Office: +255 (0) 222 617 166
Office Mobile: +255 (0) 773 503 502
Direct: +255 742 373 327
Skype: woody1tz
http://wildthingsafaris.com

---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Paris - April 24-26, 2017

Woody - Wild Thing Safaris

2017-03-07 09:16:52 UTC

Permalink

I added "Users" to line 2016 in CustomField.pm

return 0 unless $self->LookupType =~
/RT::(?:Ticket|Transaction|User)$/;

and it seems to behave as expected. But RT::Users must have been left
out for a reason?

w.

Post by Woody - Wild Thing Safaris
sorry, 4.4.0

Post by Matt Zagrabelny
What version of RT are you using?
-m
On Thu, Mar 2, 2017 at 1:46 PM, Woody - Wild Thing Safaris

Matt Zagrabelny

2017-03-07 12:56:41 UTC

Permalink

On Tue, Mar 7, 2017 at 3:16 AM, Woody - Wild Thing Safaris

Post by Woody - Wild Thing Safaris
I added "Users" to line 2016 in CustomField.pm
return 0 unless $self->LookupType =~ /RT::(?:Ticket|Transaction|User)$/;
and it seems to behave as expected. But RT::Users must have been left out
for a reason?

Possibly not.

Here is the commit in which the code was initially committed:

0bb6abb2f4641896d3a77ccca5bb0c3cdc699026

And here is a commit where BP adds Assets to the list of CFs that can
have defaults:

5d851b77f275252578ce29c21a652c88a6663ab6

So I am guessing that it was just an oversight that Users and Queues
aren't in the list of CFs that can have default values.

BP, any commentary on this?

Thanks,

-m
---------
RT 4.4 and RTIR Training Sessions https://bestpractical.com/training
* Paris - April 24-26, 2017